Terms & Conditions


Please note that FREE DELIVERY refers to only FREE UK Standard Delivery not Express Delivery. 

Please note that if you are ordering bespoke hair accessories, delivery and ordering restrictions apply, please see the links below.

Working days are 9am - 5:00pm Monday to Friday and Saturdays 10am – 1:30pm excluding Sundays and Bank Holidays. 

The delivery information below are for mainland addresses and should only be used as a guide but if you live in a remote area or in the Highlands or Ireland please allow an extra working day or so. 

Standard delivery - £2.50

Your parcel will arrive within 3-5 days

Express delivery - £4.50

Order by 12:00 noon tomorrow for delivery next day. Your parcel will be dispatched to arrive with you within 3-5 working days (orders placed after 12 noon or over the weekend will be dispatched the next working day). 

Overseas delivery 

Overseas and International deliveries are also available, please email


If you wish to return an item from your order, you must do so within 28 days of receiving your original order.We will refund the price you paid for your item(s), including sale items, back to your original payment method. All goods will be checked on return. Please ensure that tags are in place, the product has been unused or unworn, and in the original packaging and in a resalable condition. Please note that all bespoke hair bows are made to order to meet your requirements and our very high standards. Therefore, we are unable to accept returns on bespoke hair bows unless the item is faulty. Please contact us regarding any faulty items within seven days of delivery.  All our customers are advised to check all the details carefully before placing an order. You may contact us via email or on 0333 9874506 – if you are unsure about any of the items on our website. All our products are photographed and displayed to show the true size, colour and likeness. Occasionally, our ribbon suppliers may change. Therefore, there may be slight variations in the colours and sizes of some of our accessories. At Rainbow & Ginger we delight providing an excellent customer service so please do contact us should you have any queries.

Receipt of Order

Rainbow & Ginger London must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and the stock is checked, we will send you an email receipt confirming your order. Please keep this receipt for your records. Rainbow & Ginger London reserve the right to refuse to supply to any person for whatever reason.


We do our best to ensure that products on website are clearly displayed. The total price of your purchase plus delivery will be confirmed at the checkout. We reserve the right to change our pricing at any time. Hand-made hair bows Please note that our bespoke hair bows and most of our hair bows are made to order to meet your requirements and our very high standards. Therefore, there is likely to be some variation on each design when compared to the items displayed on our website.

Safety Notice 

Our hair accessories are not suitable for children under 36 months. Rainbow & Ginger London hair bows and other hair accessories are made with highest standards, but adult supervision is required to ensure that children enjoy wearing our accessories safely. Young children must not be left unattended wearing hair accessories as they often contain small parts which can become a potential choking hazard. Please do take extra care with hair accessories especially when young children are sleeping or are unsupervised. Please ensure that young children do not put hair accessories in their mouth. Rainbow & Ginger London cannot be held responsible for any accidents or injury caused by the misuse or the unsupervised wearing of our accessories.


Rainbow & Ginger London will do their best to keep the site up to date but cannot guarantee that this website and its contents are totally free of any technical error. By using this site, you acknowledge and accept the terms and conditions on this website. We are also not liable for any damages associated with the use of this site however caused, incorrect prices or information. We reserve the right to change these Terms and Conditions at any time.

If you are not satisfied with the site, then please contact us via email or on 0333 987 4506 with your comments:

Thank you.